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Frequently Asked Questions
What visitors ask before they come.
What are the opening hours?
Fenix Center AVM is open every day from 10:00 to 22:00. Cafés and restaurants stay open until midnight.
Do opening hours change on public holidays?
Opening hours may change on public and religious holidays. Current hours are announced on our home page and social media accounts.
Where is Fenix Center AVM?
Liman Mahallesi, Akdeniz Bulvarı No:257, Konyaaltı, Antalya.
We are on the Antalya–Kemer road, near the Batı Çevre Yolu junction.
Can I bring my pet?
Yes. Pets are welcome indoors when carried or in a pet carrier, and outdoors on a lead. Individual stores may have their own rules.
Is there free Wi-Fi?
Yes. Free wireless internet is available throughout the mall, with no password and no time limit.
Where are the cafés and restaurants?
Cafés and restaurants are on the Ground Floor. See the Food & Coffee page for the full list.
How do I get here by public transport?
Bus lines 400, KL08, SD20, SD20A and VS18 stop in front of the mall. The nearest stops are Akdeniz Bulvarı-4 and Akdeniz Bulvarı-5.
If you come by tram, you can transfer to these bus lines.
How do I get here from the airport?
From Antalya Airport you can take a taxi or a transfer. Just give the address Akdeniz Bulvarı No:257, Konyaaltı.
Are there accessible parking spaces?
Yes. The car park has spaces reserved for disabled drivers.
Can I park a rental car or a foreign-registered car?
Yes. The car park is open to all vehicles, and the same rules apply to rental and foreign-registered cars.
Can I come by bicycle or motorbike?
Yes. There is a dedicated parking area for bicycles and motorbikes in the Level -1 car park.
Is there a car wash?
Yes. Your car can be washed at the car wash on Level -1 while you shop.
Is there a baby care room?
Yes. Baby care rooms are next to the toilets on Levels -1 and -2.
Is there a children's play area?
Yes. The play area on the Ground Floor gives children a safe place to have fun while you shop. Fees and age limits follow the play area's own rules.
Is the mall accessible?
Yes. Every floor is reachable by lift. Accessible toilets are on Levels -1 and -2, and the car park has accessible parking spaces.
Is there a prayer room?
Yes. The prayer room is on Level -1 and is open whenever the mall is open.
Which stores are there?
The current store list, with categories and floors, is on our Stores page. The floor plan shows where each store is.
How can I hear about offers and events?
Current offers are announced on our Offers page and upcoming events on our Events page. You can also follow us on social media.
How do returns and exchanges work?
Returns and exchanges follow each store's own policy. Please take your receipt to the store where you made the purchase.
I've lost something. What should I do?
Please visit the information desk on the Ground Floor. Found items are logged and kept until they are returned to their owners.
How can I contact a store?
Each store's phone number and location are on its page in the Stores section.
Are there cash machines?
Yes. Cash machines are on Level -1.
I'd like to work in one of the stores. How do I apply?
Store job applications go directly to the brand's HR team or the store manager. For positions with the mall management, write to us using the form on our Contact page.
I'd like to hold an event, promotion or shoot at the mall.
Events, promotional stands and photo or video shoots require permission. Please send us the details using the form on our Contact page.
How can I share a suggestion or complaint?
Send us your feedback, suggestions or complaints using the form on our Contact page, or at the information desk. Every message is logged and answered.
Who should I contact about press or partnerships?
For press, sponsorship and brand partnership enquiries, write to us using the form on our Contact page.
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Can't find your question?
If what you need is not listed here, write to us and we will get back to you as soon as we can.